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Services

Our Services


We are a top quality provider of various call center services such as telemarketing, virtual business processing and telephone customer service. Our call centers are staffed with high calibre, often, tertiary trained personnel, who together with our advanced communications systems, will help take your business to the next level. We have multiple call centres that are situatedoffshore across Asia & South America as well as in the US. Our headquarters are located in Alexandria, Virginia. We pride ourselves on being able to provide expert tailored services to businesses looking to outsource a range of telemarketing, customer service and business processing aspects of their business. As such we provide excellent lead generation (both telephonic and through a list of networked websites), customer service, appointment setting and hot transfer services. Take your business to the next level; contact us today for details on how we can help you achieve better results in an ever-competitive market.

Lead Generation

“It all begins with the best qualified leads” Generating new sales leads is vital to that business’ growth and success in an increasingly competitive market. Often the skills required to engage potential customers are different to those needed to close a sales deal or indeed service and retain an existing customer. Our enthusiastic lead generators are expert at making that initial contact. They are able to work through lists of potential customers by making cold outbound calls in a methodological manner. During calls, potential customers are assessed, screened and qualified in order to provide you with a list top quality leads that can be followed through on to the next stage of the sales process.

Inbound Telemarketing Services

“Grow your business the right way” At ION RESOURCES (PVT) LTD. we specialise in B2B and B2C telemarketing services. Our offshore call centres are staffedwith personnel of the highest calibre who know how to deliver results. They are expertly trained to engage with potential customers regardless of the nature of your campaign. Whether you are seeking to increase your customer base, set appointments, raise funds or launch a new promotional campaign, our organization can provide you with the tailored service you require.

Outbound Telemarketing Services

“Grow your business the right way” At ION RESOURCES (PVT) LTD. we specialise in B2B and B2C telemarketing services. Our offshore call centres are staffedwith personnel of the highest calibre who know how to deliver results. They are expertly trained to engage with potential customers regardless of the nature of your campaign. Whether you are seeking to increase your customer base, set appointments, raise funds or launch a new promotional campaign, our organization can provide you with the tailored service you require.

Telemarketing Outsourcing Services

Outsource all your Telemarketing needs” Outsourcing a company’s telemarketing requirements has helped certain companies especially those in the United States, United Kingdom and Australia gain the competitive edge over others in their industries. The availability of off-shore call centers with high quality, often tertiary trained staff, has now made it possible not just for large corporations but also for smaller companies to enter and compete in their market. The range of services that can be outsourced is large and includes appointment setting, lead generation, fundraising and market research.

Customer Service

An existing customer is a better customer” We pride ourselves on being to provide your company with a complete customer service solution. We know the importance and costs associated with attaining new customers and for that reason we see customer retention and support as vital to business development. Our customer service solutions take many forms and include services such as taking inbound customer enquiries, replying to emails and voice messages, interacting with customers via LiveChat, and even taking orders and providing technical support. Our seamless process will provide your clients with an integrated high quality customer service experience, which will in turn provide you with the confidence and support to handle a growing customer base

Financial Services

“Outsource your Financial Services Telemarketing needs” Our ultimate success as a business is in tailoring our services to suit your company’s needs within the industry in which it operates. For clients in the financial services industry, our lead generation and appointment setting approach is tailored and streamlined to reflect the demands of that industry. We approach prospective clients in the insurance industry differently to those in mortgages, for example. Our tailoring is further fine tuned for business that process credit card payments or handle cash advances. By outsourcing their telemarketing requirements, these types of companies can focus on other more vital aspects of their work.